FAQs - FAQs
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- Who can get DStv Thanks rewards and who can’t?
- Do I need to adjust my decoder to access these extra sports channels?
- I’m not getting the rewards even though I qualify. What do I do?
- Why are GOtv customers receiving access to channels and airtime, but DStv customers are only receiving access to channels?
- Will the rewards change from time to time, or will there be more rewards to look forward to?
- Why is the channel being opened?
- When will customers have access to Crime + Investigation Channel?
- What other programming can Compact customers look forward to on C+I?
- Do I need to register to get access to the channels?
- I’m a DStv Family/Access customer – why is this open window viewing period not available to my package?
- How do I start getting my extra sport, and how long will I have access to these rewards?
- What sports channels will be part of these rewards and will customers on different bouquets have access to different sports channels?
- What happens when the one week of complimentary sports channels ends?
- Will I have to pay extra to watch these extra sports channels, or will they affect the price of my DStv?
- What is so special about sports channels on Compact and Premium?
- Why is the complimentary sport upgrade only for a week?
- What will happen to my package once the complimentary week’s viewing ends?
- I have Xtra view in my house, can I watch the upgrade package on that decoder too?
Why is the channel being opened?
From time to time, we make content in higher packages available to lower bouquets to allow more of our valued subscribers in the lower tier bouquets to enjoy key channels and content which are currently only available on higher-tier packages. This Open Window period will give our DStv Compact customers the opportunity to be part of the current global conversations around the two documentaries Surviving R. Kelly and The Harvey Weinstein Scandal.
