FAQs - DStv Explora
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- What is the name of the new PVR decoder?
- How many series can I set recordings on?
- Will recordings have subtitles?
- What are the sound track options?
- Will DMX DJ be available?
- How does MUTE on Explora work?
- How do I access the audio channels?
- How many lines of information is available on the iplate?
- How many hours of the TV GUIDE can I view via the iplate?
- How many days of TV guide will be available?
- What remote will be packaged with this decoder?
- When will Explora be available to customers?
- What remote controls will be compatible with the DStv Explora?
- Where can I purchase a new remote?
- Will the remote be able to control audio equipment such as AV amps?
- Can I use the DStv universal remote (A4)
- What is the OPTIONS button for?
- Can I install this decoder myself?
- Will I need to upgrade my installation to be able to have the DStv Explora?
- Will all the cables I need, be packaged with the DStv Explora decoder?
- What size dish do you recommend for this decoder?
- Why is the signal strength and quality on my new DStv Explora lower than my previous decoder or than what the installer is seeing on his meter?
- What is the warranty on this decoder?
- Can the Explora be connected in a XtraView set up?
- Can I do the XtraView set up on my own?
- What Connected Services are available on the DStv Explora?
- Where can I find out more about Connected Services?
- What does it cost me to use the Connected Services on the DStv Explora?
- If I want to use the Connected Services on my DStv Explora, will I need to make any changes to my current installation?
- Who can use the Connected Services on the DStv Explora?
- How do I download software to my DStv Explora if it is not yet on the latest version?
- What type of internet connection do I need so I can use Connected Services on my DStv Explora?
- What are the key and unique features of the decoder?
- Do Connected Services work when the DStv Explora is in standby?
- What is the DStv WiFi Connector?
- Where can I buy a DStv WiFi Connector?
- What does the DStv WiFi Connector come with?
- What is the warranty on the DStv WiFi Connector?
- Is the DStv WiFi Connector covered in the Decoder Care Contract (DCC) I have for my DStv Explora?
- Is the DStv WiFi Connector covered in the Decoder Care Contract (DCC) I have for my DStv Explora?
- In which scenarios do I need to redo the setup of my DStv WiFi Connector?
- What is DStv’s Remote Recording?
- What do I need to do to use Remote Recording?
- How many tuners does Explora have?
- What happens if my DStv Explora is off or not connected to the internet when I schedule the remote recording?
- When I schedule a Remote Recording, how long will it take before it appears on my DStv Explora?
- What happens if I've got a recording in progress at home (or one in conflict) and I want to record something else via Remote Recording?
- What if I schedule a Remote Recording but see something else I want to record at the same time?
- Can I delete or cancel a Remote Recording?
- What if there's no space available on my DStv Explora when I schedule a Remote Recording?
- Where are Remote Recordings listed on my DStv Explora?
- How do I connect the DStv Explora to the internet?
- How do I connect my DStv Explora to the existing internet in my home using the DStv WiFi Connector?
- How do I connect my DStv Explora to the existing internet in my home using an Ethernet cable?
- Does the Explora have a USB port and can I use it to view my own content?
- Who can I call to come and help me connect the DStv Explora to the internet?
- Is there any onscreen (or front panel) indication that my DStv Explora is connected to the internet?
- Why do you recommend that my DStv Explora stays connected to the internet at all times?
- Is there any impact to the other features on my DStv Explora while it is downloading DStv Catch Up Plus content?
- Can I use my cellphone's WiFi hotspot to connect the DStv Explora to the internet and download content?
- If I have two DStv Explora's (linked via XtraView), does content that I select for download get downloaded to both of them?
- What is DStv Catch Up Plus?
- What do I need to access DStv Catch Up Plus?
- What is the size of the hard drive of the DStv Explora?
- What type of programming does DStv Catch Up Plus offer?
- How long does it take for the DStv Catch Up Plus catalogue to download to my DStv Explora?
- How do I use DStv Catch Up Plus on my Explora?
- Where do I find the programmes I’ve downloaded from DStv Catch Up Plus?
- Why do I have to wait for a DStv Catch Up Plus programme to be fully downloaded before I can watch it?
- How do I know if a programme I selected from DStv Catch Up Plus is actually downloading?
- When will you offer HD quality on DStv Catch Up Plus?
- How long does a DStv Catch Up Plus programme take to download to my DStv Explora?
- How many DStv Catch Up Plus programmes can I download at one time?
- How much content can I record?
- What happens if I request a 26th download from DStv Catch Up Plus (i.e. over the allotted limit of 25)?
- Where are DStv Catch Up Plus downloads stored on my DStv Explora?
- Do the programmes I download from the DStv Catch Up Plus impact the recording space on my DStv Explora?
- How much internet data is used when downloading content from DStv Catch Up Plus to my DStv Explora?
- Can I copy content 've downloaded from the DStv Catch Up Plus onto other devices?
- There are quality issues with a programme I’ve downloaded from DStv Catch Up Plus. Help!
- Can I switch off DStv Catch Up Plus or pause downloads?
- Some of the titles on the DStv Catch Up Plus screen have a “Ready” tab. What does this mean?
- How many channels can I view and how many can I record simultaneously?
